Our policies Our policies are there for your comfort & for those of other guests staying in our chalets. We strictly follow them, so please take some time to read through them & contact us if you have any questions. Thanks.
Policy
|
Description
|
|---|---|
Cancellations Made by Guests |
Deposits are non-refundable. Balance of payments will be refunded IF the dates can be filled and then with a 4% processing fee |
Check-In Time |
4:00 p.m. Early check-ins are possible, please check with us first! |
Check-Out Time
|
10:00 a.m. Late check-outs are possible, please check with us first! |
Delayed Arrivals |
No refund for delayed arrivals We are not responsible for circumstances which may cause you to be delayed |
Delivery of Instructions and Access Information |
Via Email You will receive some check-in & arrival information from this website, our Property manager. Mountain Hideaways. will also be emailing you final instructions as well as you PERSONAL DOOR CODE for use throughout your stay. This is usually sent within 2 weeks of your arrival date. |
Excessive Cleaning
|
Costs are charged to Guest. |
Excessive Noise |
Eviction. We reserve the right to evict if we receive complaints of excessive noise. |
Guest Account Termination |
The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site |
Housekeeping
|
Complimentary. Provided weekly & after each stay. |
Ineligible Guests & Refusal of Business |
48-Hour Reservation Cancellation The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this propertys Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Reservations may be cancelled up to a maximum of 48 hours from the time the ineligible Guest made the booking. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses |
Liability |
Guest is liable. We are excluded from liability for personal bodily injury in our home, whilst in transit to, or whilst on resort property |
Locking Door Combination
|
The deadbolt on the door should be turned to ensure the door is locked at all times when guests are out of the unit. |
Maintenance |
Emergencies 24 hour pager Contact Us |
Maximum Sleeping Capacity |
Strictly enforced. Parties exceeding the booked number of people will be evicted! |
Minimum Age Requirement
|
Only persons over the age of 25 or families where the parents are over 25. THE OWNER OF THE CREDIT CARD USED FOR PAYMENT OF YOUR BOOKING MUST ALSO BE PRESENT. |
Minimum Stay |
3 - 5 nights As per our rates table but may be negotiable. |
Missing Items |
Missing items invoiced to the Guest Most times, guests inadvertantly pack things away. Our guests are usually able to mail them back to us within a week. |
- Absolutely no pets
- Absolutely no smoking
- Deposits are non-refundable. Balance of payments will be refunded IF the dates can be filled and then with a 4% processing fee
- The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.
- Property Damage - By accepting our guest stay contract, you agree to pay us for all damages you incur
- Reservation Changes - If availability permits
- Terms of Eviction - Excessive noise, property damage, SMOKING, pets, more than 4 people. Any breach in the terms of these policies